WEBSITE AND APPLICATIONS PRIVACY POLICY.
By using this Website, the Applications (if applicable), and/or by communicating electronically with HOTEL GRAND PLAZA & WELLNESS – HOTEL PLAZA, S.A.U. through its website: www.hotelplazaandorra.com; the personal data requested from the User is collected and processed. The data provided by the User will be incorporated into an automated personal data file, owned by HOTEL PLAZA, S.A.U. , which will be processed for the purpose of providing the information or services requested by the User. The user authorizes the automated processing of the personal data provided, necessary for the provision of the agreed services, which are governed by this privacy policy.
The personal information collected from registered customers is stored in a database owned by HOTEL PLAZA, S.A.U. , which assumes the technical, organizational, and security measures that guarantee the confidentiality and integrity of the information in accordance with the provisions of the Law LQPD 29/2021, of October 28, qualified for the protection of personal data, the Decree RLQPD 391/2022, of September 28 ; as well as the General Data Protection Regulation GDPR EU-2016/679.
HOTEL PLAZA, S.A.U., through its website, will use the data provided by the User internally to inform the User about products, offers, and services that may be considered of interest to them. HOTEL PLAZA, S.A.U. will not communicate this data to third parties, except when strictly necessary to manage and maintain the relationship with HOTEL PLAZA, S.A.U. or with prior specific authorization from your part.
In any case, your data will be treated with a level of protection in accordance with the applicable rules on Data Protection and will not be subject to automated decisions. The data controller for the personal data provided by the User when accessing and using the Website and the Applications is HOTEL PLAZA, S.A.U. with its registered office for these purposes at: Ctra. de la Comella, 11 – AD500- ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA).
The legitimacy for the processing is the legitimate interest of HOTEL PLAZA, S.A.U. in maintaining the existing relationship with the User and, if applicable, their consent. Therefore, HOTEL PLAZA, S.A.U. will collect and maintain your data while the relationship is active and, if applicable, as long as the User does not revoke the consent provided for the processing of their data. In any case, when the personal data is no longer necessary for the purpose for which it was collected and until its definitive cancellation, it will be kept in a blocked state.
Any registered user may, at any time, exercise the right to access, rectify and, if applicable, erase their personal data provided on the website www.hotelplazaandorra.com, as well as other rights protected by regulations. You may do so by written communication to our DPO – Berta Faura at the registered office of HOTEL PLAZA, S.A.U.; Ctra. de la Comella, 11 – AD500- ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA). This communication can also be made by sending an email to our DPO – Berta Faura: dpd@plazandorra.com.
The user undertakes to notify any change or modification of the personal data provided. Any loss or damage caused to the Website or to agents, to HOTEL PLAZA, S.A.U. or to any third party through the communication of erroneous, inaccurate, or incomplete information will be the sole and exclusive responsibility of the User.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The intellectual and industrial property rights derived from all texts, images, graphics, as well as source codes, design, media, and forms of presentation of its pages belong, by themselves or as assignees, to HOTEL PLAZA, S.A.U.. Therefore, the user recognizes that the reproduction, repetition, distribution, dissemination, commercialization, transformation, and, in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of the website owner or the holder thereof.
In the event that HOTEL PLAZA, S.A.U. refers to links to advertising or third-party websites, HOTEL PLAZA, S.A.U. is not obliged to control, approve, or adopt as its own the services, content, data, articles, products, and any type of material existing on the third-party website or websites; therefore, HOTEL PLAZA, S.A.U. will not be held responsible, under any circumstances, for the legality of third-party content, the third party being exclusively responsible for, including but not limited to, compliance with legality, morality, and public order of the contents, as well as ensuring they do not infringe upon the rights of third parties. The existence of a link does not presuppose a relationship between HOTEL PLAZA, S.A.U. and the owner of the website where it is established. In short, this privacy policy affects solely and exclusively the website of HOTEL PLAZA, S.A.U. and not other websites that may eventually be consulted through links, nor the links from other websites contained in HOTEL PLAZA, S.A.U..
EXCLUSION OF LIABILITY
HOTEL PLAZA, S.A.U. acts with the maximum possible diligence so that the data and information offered on its website is updated at all times, although it does not guarantee nor is it responsible for the accuracy and updating of the website’s contents, reserving the right to modify these contents at any time.
HOTEL PLAZA, S.A.U. will also not be responsible for the information that can be obtained through links included on the website.
HOTEL PLAZA, S.A.U. does not grant any guarantee nor is it responsible, in any case, for damages of any nature that could be caused by:
- • The lack of availability, maintenance, and effective operation of the Website and/or its services or contents.
- • The lack of utility, adequacy, or validity of the Website and/or its services or contents to satisfy specific needs, activities, or results or expectations of the users.
- • The existence of viruses, malicious or harmful programs in the contents.
- • The reception, obtaining, storage, dissemination, or transmission, by the users, of the contents.
- • The illegal, negligent, fraudulent use, contrary to these General Conditions, to good faith, to generally accepted uses or to public order, of the website, its services or contents, by the users.
- • The lack of legality, quality, reliability, utility, and availability of the services provided by third parties and made available to users on the website.
- • The breach by third parties of their obligations or commitments in relation
Commercial relations with customers will be governed by the general conditions that, if applicable, are established directly with HOTEL PLAZA, S.A.U. in a specific document for such purpose, or by the specific agreements that may be reached with customers.
Club Plaza Conditions
Club Plaza is the loyalty platform of PLAZA HOTELS & RESORTS and applies to the four hotels that comprise it: Grand Plaza Hotel & Wellness, Ski Plaza Hotel & Wellness, Suites Plaza Hotel & Wellness, and Talaia Plaza EcoResort.
The promotions and benefits included in the Club Plaza loyalty program will be applicable exclusively to bookings made on the official websites of PLAZA HOTELS & RESORTS: https://www.plazandorra.com, https://www.hotelskiplazaandorra.com, http://www.hotelplazaandorra.com, https://www.suitesplazahotelandorra.com/ and https://www.talaiaplazaecoresort.com.
Promotions and benefits are applicable to the hotel’s standard rates and may not be combined with other available promotions unless otherwise specified.
Registration in the CLUB PLAZA program implies the user’s compliance with the program’s conditions and clauses.
Members of Club Plaza must be over 18 years old.
PLAZA HOTELS & RESORTS reserves the right to modify or cancel promotions, benefits, and program conditions without notice.
Registration in the CLUB PLAZA program implies the consent of the user/member to the processing of their data and the receipt of commercial and/or informative communications from the companies of the PLAZA HOTELS & RESORTS group. The user/member has the right to access, rectify, and cancel their data, as well as to communicate any alteration or modification that may occur. To exercise these rights and for any clarification, you can send an Email to bookingplaza@plazandorra.com. The user can unsubscribe at any time through the CLUB PLAZA user area, which can be accessed from the official hotel website or the corporate website.
Data relating to hotel video surveillance
At HOTEL GRAND PLAZA & WELLNESS, security cameras are installed and duly announced at the hotel entrances and in interior areas. The data obtained through the cameras is stored for a maximum period of 30 days. HOTEL GRAND PLAZA & WELLNESS guarantees absolute confidentiality of the data processing and we inform you that it will only communicate the data by legal obligation to the security forces and/or authority agents who request it, and if applicable, also to insurance entities as long as they necessarily need to access the information to resolve an incident and following a police report.
The legal basis for processing is the legitimate interest of the person in charge and the maintenance of the security of the premises, as well as labor safety, and compliance with the legal obligations that affect it.
Wifi for hotel guests
The hotel’s Wi-Fi network for guests is completely free of charge and open access. HOTEL GRAND PLAZA & WELLNESS does not commit to any type of guarantee regarding the availability and functionality of this free service. When using the free Wi-Fi service, the user acknowledges that THE HOTEL is not responsible for the security and integrity of the data or the security of the users’ systems. The user is responsible for the security of their TERMINALS and for the use of encryption technology when using email. Likewise, the user is responsible for using a correct configuration and parameters on their equipment. THE HOTEL reserves the right to withdraw the Wi-Fi service entirely, modify its conditions or technology, or make the service paid without notice.
The Wi-Fi network of HOTEL GRAND PLAZA & WELLNESS is only available to guests staying at the hotel.
UPDATE
We inform you that this Privacy Policy was updated in February 2026 ; however, it is subject to eventual changes in accordance with the legislation in force at any given time, carrying out periodic reviews of it in order to be updated at all times.
