COOKIE POLICY

While browsing our website, we may collect information regarding traffic and visit patterns of the pages within our domain. This information is processed through cookies (small amounts of information in text format that the page sends to the user’s computer or equipment while they visit).

The purpose of using cookies is to personalize content, advertisements, and access to the page with the aim of improving your navigation and its functionality conditions.

For more information in this regard, you can contact our DPO – Berta Faura at the email address: dpd@plazandorra.com or, in writing to her attention at the registered office informed in the Legal Notice.

Grand Plaza Hotel & Wellness Andorra does not guarantee the accuracy of the material contained on this website. Furthermore, Grand Plaza Hotel & Wellness Andorra shall not be liable for any damages or viruses that may infect your computer or other property due to the use of or access to the download of any material from the website.

1. What are cookies?

A cookie is a small file that is downloaded to your terminal (whether a computer, smartphone, or tablet) when you access a web page or use an application, allowing the page owner to store or retrieve information about your browsing. From HOTEL GRAND PLAZA & WELLNESS – HOTEL PLAZA, S.A.U., we want to offer you the necessary information regarding the cookies used on the website, so that you have full decision-making capacity over their use and regarding the protection of your privacy.

2. Types of cookies and which cookies do we use?

In general, cookies may be used to enable, personalize, and analyze navigation, improving the quality of the services offered. The cookies used are classified into several categories, although a cookie may be included in more than one category: In general, cookies may be used to enable, personalize, and analyze navigation, improving the quality of the services offered. The cookies used are classified into several categories, although a cookie may be included in more than one category:

• Session cookies: these are temporary cookies that are not stored in your terminal but disappear when the browsing session ends.

• Persistent cookies: these are those that allow data to remain in your terminal and can be processed beyond the end of the session.

• First-party cookies: these are those sent to your terminal from the website, although some of them are provided by the Google Analytics tool.

• Third-party cookies: these are cookies sent to your terminal from a domain that is not managed by the website itself, but by another entity that processes the data obtained through the cookies.

• Technical cookies: these are cookies that enable navigation through the website and the use of its options or services, such as those that allow controlling traffic and data communication, identifying the session, accessing restricted access areas, or using security elements during navigation.

www.andorra-dataprotect.com

AndorraDataProtect

• Personalization cookies: these are those that allow you to access the website with some predefined characteristics based on criteria such as language, browser type, or the regional configuration from where you access the service.

• Analytical cookies: these are cookies used for the monitoring and analysis of user behavior. This type of cookies allows us to measure your activity on the website through aggregated or statistical information about browsing habits. If this type of analytical cookies is used, they are provided by the Google Analytics tool. You can obtain more information about Google Analytics at: https://marketingplatform.google.com/about/analytics/. If you wish to deactivate them, you can also do so by installing: https://tools.google.com/dlpage/gaoptout?hl=en.

The cookies used on the Website are detailed below:

OWN COOKIES
NAME ORIGIN PURPOSE EXPIRATION TYPE
moove_gdpr_popup https://www.hotelplazaandorra.com/ Configured to display the Cookie Policy Persistent First Party
qtrans_front_language https://www.hotelplazaandorra.com/ Configured to manage the visitor’s language Persistent First Party
BOOKINGVALUES,BOOKING_VALUE,CART_ROOMS_COOKIE_v2,CART_EXTRAS_COOKIE_v2,CART_COOKIE mirai.com Depending on the version of the booking engine, these cookies are necessary for its optimal functioning. Persistent Third Party
__cfduid cloudflare.com Cookie associated with sites using Cloudflare, used to speed up page load times Persistent Third Party
tk_ai mirai.com Stores a randomly generated anonymous ID. This is only used within the dashboard area (/wp-admin) and is used for usage tracking, if enabled. WooCommerce. Session Third Party
mirai_mcc_ha_au mirai.com Depending on the version of the Mirai.com booking engine, these cookies are necessary for its optimal functioning. 30 days Third Party
miraiMetasUser y mirai_mcc_ha_au mirai.com Cookies associated with Mirai.com Metas integrations for the execution of gtag and confirmation scripts 30 days Third Party
MIRAI:SERVICE:HOTEL:GET:currencies:static:* mirai.com Local Storage to set the list of countries and their corresponding language in the Mirai.com booking engine Session Third Party
MIRAI:SERVICE:FEATURE:https://static.mirai.com/features/specs mirai.com Local Storage to set the list of functionalities of the Mirai.com booking engine Session Third Party
MIRAI:SERVICE:PRICING:GET:static:* mirai.com Local Storage to set the hotel ID, currency, and minimum prices for each month for the Mirai.com booking engine calendar Session Third Party
MIRAI:SERVICE:COUNTRY:list:es mirai.com Local Storage to set the list of countries and their language in the Mirai.com booking engine Session Third Party
MIRAI:SERVICE:EXCHANGE:GET:* mirai.com Local Storage to set the currency exchange in the Mirai.com booking engine Session Third Party
MIRAI:SERVICE:DICTIONARY:* mirai.com Local Storage to set the website language and the necessary keys in those languages for the Mirai.com booking engine Session Third Party
CLUB mirai.com Session Storage when logging into the Mirai.com loyalty club Session Third Party
from mirai.com Session Storage when you accept becoming a member of the loyalty club to know the origin of the membership Session Third Party
LOGIN_CLAIM_DONE mirai.com Session Storage when you accept becoming a member of the loyalty club with the associated rate Session Third Party
TawkConnectionTime twak.com Cookie associated with Tawk.com for management and support via chat Session Third Party
ft-user-id, ft-client-id flip.to Cookie associated with Flip.to for user identification 5 years Third Party
triptease-identity-data triptease.com Cookie associated with Triptease.com for user identification Session Third Party
bcookie linkedin.com Used to uniquely identify devices accessing LinkedIn to detect potential platform abuse. 1 year Third Party
THIRD-PARTY COOKIES
NAME ORIGIN PURPOSE EXPIRATION TYPE
mirai_au mirai.com Cookie associated with tracking for the Mirai.com booking engine 30 days Third Party
_ga_ google.com/analytics/ Contains a unique identifier used by Google Analytics to determine that two different accesses belong to the same user across browsing sessions. 2 years Third Party
_gat_*, _dc_gtm_<property-id> google.com/analytics/ Used to throttle request rates. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. Persistent Third Party
_gid google.com/analytics/ Contains a unique identifier used by Google Analytics to determine that two different accesses belong to the same user across browsing sessions. 1 day Third Party
utm_source, utm_medium,utm_campaign, utm_content,utm_params, __utmd, __utm.gif, __utmb google.com/analytics/ Cookies designed to track the origin of the visitor booking on the website Persistent Third Party
__utmb google.com/analytics/ Used to determine new sessions or visits. The cookie is created when the JavaScript library executes and no __utmb cookie exists. The cookie is updated every time data is sent to Google Analytics. Persistent Third Party
__utmt google.com/analytics/ Used to throttle request rates Persistent Third Party
__utmz google.com/analytics/ Stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics. Persistent Third Party
__utmd google.com/analytics/ Cookie to store and track visitor paths through the site and classify them into groups. 1 sec Third Party
NID google.com This cookie contains a unique identifier used to remember your preferences and other information, such as your preferred language, the number of search results you prefer to be shown on a results page (e.g., 10 or 20), and whether you want to activate Google’s SafeSearch filter. 6 months Third Party
SEARCH_SAMESITE google.com This cookie is used for the correct transmission of data to Google. 5 months Third Party
hjIncludedInSample hotjar.com This cookie is associated with the browser session and indicates Hotjar’s web analytics functionality and services. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. Session Third Party
_hjIncludedInSample, _hjAbsoluteSessionInProgress,_hjFirstSeen, _hjIncludedInSessionSample_*,_hjSession_*, _hjSessionUser_* hotjar.com This session cookie is configured to notify Hotjar if the visitor is included in the sample used to generate funnels. Persistent Third Party
__hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit hubspot.com Cookies configured by HubSpot to track visitors on hotjar.com Persistent Third Party
mp_* mixpanel.com Cookies configured by Mixpanel to execute usage tracking on hotjar.com Persistent Third Party
__ssid veinteractive.com Cookie configured by veinteractive.com for managing and optimizing website visits. Persistent Third Party
uid criteo.com Establishes a session identifier. This allows the website to obtain visitor behavior data for statistical purposes. Persistent Third Party
ACD affilired.com This cookie is used to monitor and track sources and conversions. It is set when you click on an associated link but does not track any other activity unless you purchase a product or service on the advertiser’s website. 15 to 90 days Third Party
_uetvid vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. Session Third Party
_gcl_au vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 45 days Third Party
_fbp vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 45 days Third Party
_abexps vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 380 days Third Party
__qca vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 377 days Third Party
sd_client_id vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 2 years Third Party
_ga vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 2 years Third Party
vuid vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 2 years Third Party
__ssid vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 10 years Third Party
is_logged_in vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 10 years Third Party
has_logged_in vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 10 years Third Party
_gid thehotelsnetwork.com Contains a unique identifier used by Google Analytics to determine that two different accesses belong to the same user across browsing sessions. 2 years Third Party
_ga thehotelsnetwork.com Contains a unique identifier used by Google Analytics to determine that two different accesses belong to the same user across browsing sessions. 2 years Third Party
hijiffy_session messenger-services.com Request session 1 day Third Party
hijiffy_track_ts messenger-services.com Records the date and time of the pixel trigger 29 days Third Party
hijiffy_track_uuid messenger-services.com Unique global user ID to record user events 29 days Third Party
hijiffy_track_uuid_[CLIENT_ID] messenger-services.com Unique company user ID to record events 29 days Third Party
hijiffy_track_wid_[WIDGET_TOKEN] messenger-services.com Unique widget user ID to record events 29 days Third Party
AWSALB aws.amazon.com Configured by the use of an Amazon ELB Application Load Balancer Persistent Third Party
__utma google.com/analytics/ Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no __utma cookie exists. The cookie is updated every time data is sent to Google Analytics. Persistent Third Party
__utmc google.com/analytics/ Not used in ga.js. Configured for interaction with urchin.js. Previously, this cookie worked with the __utmb cookie to determine if the user was in a new session or visit. Persistent Third Party
OGPC Google Maps This cookie enables Google Maps functionality. Session Third Party
CONSENT google.com Cookie to store cookie consent preferences. 20 years Third Party
HSID google.com Cookie to prevent fraud 2 years Third Party
SIDCC google.com Cookie to facilitate the identification of trusted web traffic. 1 year Third Party
AEC google.com Cookie to ensure that requests within a browsing session are made by the user and not by other sites. 6 months Third Party
wd facebook.com Cookies to read screen resolution. 1 week Third Party
vimeo vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 15 days Third Party
player vimeo.com Vimeo uses certain cookies to check if users select specific features or preferences. 365 days Third Party
__thn_ss thehotelsnetwork.com This cookie is created to manage the server session. It is a PHP session that creates it. This cookie allows for user experience personalization. Session Third Party
nlbi_2454396 thehotelsnetwork.com Incapsula DDoS Protection and Web Application Firewall: load balancing cookie to ensure client requests are sent to the same origin server Session Third Party
incap_ses_766_2454396 thehotelsnetwork.com Incapsula DDoS Protection and Web Application Firewall: cookie to link HTTP requests to a specific session (also known as a visit). Session Third Party
visid_incap_2454396 thehotelsnetwork.com Cookie to link certain sessions to a specific visitor (representing a specific computer). 364 days, 21 hours Third Party
li_gc linkedin.com Used to store user acceptance of LinkedIn’s privacy and cookie terms. 2 years Third Party
lidc linkedin.com Its primary function is platform performance optimization. 1 day Third Party
IDE doubleclick.net Google DoubleClick cookie for ad campaign tracking 365 days Third Party
_gcl_au google.com Cookie to store and track conversions in Google AdSense Persistent Third Party
NID google.com Cookie to provide ads or retargeting, store user preferences 6 months Third Party
SAPISID google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
SID google.com Cookie to provide ad delivery or retargeting, and fraud prevention. 2 years Third Party
APISID google.com Unknown 2 years Third Party
SSID google.com The functionality is to provide ad delivery or retargeting. 2 years Third Party
__Secure-1PSID google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
__Secure-3PSID google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
__Secure-3PAPISID google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
__Secure-1PAPISID google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
__Secure-3PSIDCC google.com Used for targeting purposes to create a profile of the visitor’s interests. 2 years Third Party
__Secure-ENID google.com Used for targeting purposes to create a profile of the visitor’s interests. 1 year and 1 month Third Party
_fbp facebook.com Facebook cookie used to deliver a series of advertising products. 90 days Third Party
spin facebook.com Facebook cookie 1 day Third Party
c_user facebook.com Facebook cookie containing the ID of the logged-in user. 90 days Third Party
sb facebook.com Facebook cookie 2 years Third Party
datr facebook.com The function is to prevent fraud. 2 years Third Party
wd facebook.com This cookie transmits information about how the end user uses the website. 1 year and 1 day Third Party
presence facebook.com Facebook cookie to store the user’s chat status. Session Third Party

3. Who uses the cookies?

The information collected through cookies downloaded from the domain managed by HOTEL PLAZA, S.A.U. is used by HOTEL PLAZA, S.A.U. and by Google Inc., as providers of analytical services. Other third parties informed in the detailed Cookies section access the information collected by cookies managed from their domains. For more information, it is recommended to access the following links provided for this purpose.

4. How can you manage cookies?

The information collected through cookies downloaded from the domain managed by HOTEL PLAZA, S.A.U. is used by HOTEL PLAZA, S.A.U. and by Google Inc., as providers of analytical services. Other third parties informed in the detailed Cookies section access the information collected by cookies managed from their domains. For more information, it is recommended to access the following links provided for this purpose.

When the user accesses the website for the first time, they are informed of the existence of cookies and this Cookie Policy. Subsequently, the user can consult this Policy from the link enabled for this purpose. If you wish to withdraw your consent regarding the website’s cookies at any time, you must delete the cookies stored in your terminal. However, we inform you that if you prevent the installation or delete the cookies, some functionalities, services, and content of the website may be affected. Internet browsers allow you to view, deactivate, restrict, block, or delete cookies.

You can allow, block, or delete cookies installed on your equipment by configuring the browser options on your computer. You can allow, block, or delete cookies installed on your equipment by configuring the browser options on your computer.

• For more information on Internet Explorer, you can consult Microsoft support or the browser Help.
• For more information on Firefox, you can consult Mozilla support or the browser Help.
• For more information on Chrome, you can consult Google support or the browser Help.
• For more information on Safari, you can consult Apple support or the browser Help.
• For more information on Edge, you can consult Microsoft support or the browser Help.
• For more information on Opera, you can consult Opera support or the browser Help.

Furthermore, we inform you that some browsers allow you to activate a private or incognito browsing mode whereby cookies are installed in the terminal but are automatically deleted when the browsing session ends. Furthermore, we inform you that some browsers allow you to activate a private or incognito browsing mode whereby cookies are installed in the terminal but are automatically deleted when the browsing session ends.

UPDATE

We inform you that this Cookie Policy has been updated in February 2026; however, it is subject to possible changes in accordance with the legislation in force at any given time, with periodic reviews being carried out to ensure it remains updated at all times. We inform you that this Cookie Policy has been updated in February 2026; however, it is subject to possible changes in accordance with the legislation in force at any given time, with periodic reviews being carried out to ensure it remains updated at all times.